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Each patient has the right to:
- receive quality health care.
- obtain a copy of this patient rights and responsibilities policy.
- considerate and respectful care from all personnel of the Illinois
Eye Institute.
- confidentiality and privacy concerning medical care, communications,
records, and related information, as provided by law and consistent
with the needs of the involved providers to share information
and monitor the quality of care; exceptions may include suspected
abuse, public health hazards and other instances when reporting
is permitted or required by law.
- be fully informed of any experimental, research or educational
programs that may be used in treatment, and to allow or refuse
any such programs at any time without penalty.
- receive a prompt, considerate response to any question, complaint
or request for service that is within the Illinois Eye Institute’s
ability, purpose and duty to deliver.
- present a compliment or complaint to the Illinois Eye Institute
and receive a response about any aspect of the patient’s
care or treatment; presentation of a complaint will not compromise
the patient’s access to care or the quality of future service.
- be informed of the diagnosis, treatment and prognosis in easily
understood language; make decisions about the patient’s plan
of care, including the refusal of the treatment, and be informed
of the consequences of these decisions.
- an explanation about fees and payment plans, regardless of the
source of payment.
- have someone the patient chooses help make decisions about the
patient’s care, with the understanding that the Illinois
Eye Institute will honor this choice to the extent allowed by
law.
- know the name and professional status of the persons providing
care and know if the Illinois Eye Institute has relationships
with outside parties that could influence treatment and care of
the patient; these relationships may be with educational institutions,
other health care providers or insurers.
- expect the Illinois Eye Institute to be a safe environment.
- have access to an eye doctor on call 24 hours a day.
- review the records pertaining to the patient’s eye care
at the Illinois Eye Institute, and to have the information explained
or interpreted as necessary, except when restricted by law.
- expect reasonable continuity of care.
- receive information about procedures, treatment, risks and alternatives
before giving consent for diagnosis or treatment.
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Each patient has the responsibility to:
- participate actively in your health care and ask questions of
health care providers and staff when an examination technique,
diagnosis or prescribed treatment is not understood.
- provide your health care provider with accurate information
about medical history and other matters related to your health
such as past illnesses, hospitalizations and medications.
- keep appointment times and if not possible to do so, cancel
appointments at least 24 hours in advance.
- satisfy the financial obligations to the Illinois Eye Institute
promptly; this responsibility includes asking questions concerning
your financial obligations, providing information necessary for
insurance processing and arranging for payment plans.
- follow the treatment plan prescribed and promptly notify the
health care provider of any changes in health status.
- be considerate and respectful of other patients and Illinois
Eye Institute personnel, and see that your companions are considerate
as well.
- observe Illinois Eye Institute policies and the rights of its
personnel and other patients.
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